Your data and account

Delete your AppGena account

This applies to the website and to the AppGena field app on your phone or tablet.

1. Email support@appgena.com from the email address you sign in with, with the subject “Delete my account”. If you no longer have that mailbox, tell us your name and company and we will confirm it’s you another way.
2. We confirm the request and tell your company’s admins, so they can reassign any open work.
3. Within 30 days we delete your account: your sign-in, name, email address, password, two-factor settings and preferences. The field app can no longer sign in or sync, and uninstalling it removes anything left on the phone.

What is kept, and why:

• Work you did for a company — records, photos and signatures — belongs to that company and stays in its account, including your name on that work where it is part of the company’s business records. We will ask the company whether it can be removed.
• The record of which Terms you accepted is kept for 7 years after your account is deleted, as evidence of the agreement.
• Billing records, if you paid on a company’s behalf, are kept for 7 years because tax law requires it.
• Backups containing your account roll off within 30 days after deletion.

If you only want to leave one company and keep your account for others, ask that company’s admin to remove you from their team. You will lose access to that company right away.

Close a company account

A company owner can close the whole company account by emailing support@appgena.com. You then have 30 days to download your records and exports. After that we delete the company’s field data within 90 days of closing (and it rolls out of backups within a further 30 days), keep billing records for 7 years as the law requires, and refund unused prepaid funds on request.

Get a copy of your information

• Your account: email support@appgena.com and we will send a copy of the account information we hold about you, in a common format, within 30 days.
• Your company’s records: company admins can download records, reports and exports at any time from AppGena.

Correct your information

You can change your name on myAccount, and your password and two-factor settings there too. For anything else, email support@appgena.com and we will fix it.

Information a company collected about you

If a company that uses AppGena inspected your property, photographed something of yours or took your details, that company decides what happens to that information. Please contact the company directly. If you contact us instead, tell us the company’s name and we will pass your request on and help them answer it.

How we handle requests

• We may ask you to confirm your identity first, usually by replying from the email address on the account.
• We answer within 30 days, or tell you within that time if we need longer (up to 45 more days where the law allows).
• Requests are free. You can ask through an authorized agent if the law where you live allows it.
• If we can’t do what you asked, we will explain why, and you can ask us to look at it again by replying to our answer.

See our Privacy Policy for the full details of what we collect and your rights.